New Power Connection, Complain against Bill & Meter, Bill Payment Service with all sorts of complain could be submitted to and information will be provided by ONE-POINT SERVICE CENTRE of Electricity Distribution Office.
Getting New Connection
New Connection Apllication is available at ONE POINT SERVICE CENTRE. Applicant should properly fill-up the Application and attach Ownership Papers of the Connection Site, Nationality Certificate, Birth Certificate, 2 (two) copy Passport Size Photograph along with preset Application Fee to obtain Receipt. Upon receipt of such application and fee PBS will carry out a preliminary field survey/site investigation and Engineering feasibility study by the Member Service department. On completion of field survey, if it is found feasible to provide connection of proposed load, then the PBS will issue a first information letter of electric connection to the applicant. After connection approval, depending on availability of line construction material, connection certificate, demand note and estimate will be issued. After completing the necessary wiring at the proposed site by the PBS trained electrician, amount specified in the Demand Note should be deposited at the PBS Head Office/Zonal Office/Area Office to get the connection. If it is not possible to provide connection to the applicant, the PBS authority will issue a letter describing the reason for it.
Bill Related Complain
Any complain regarding bill; such as, not receiving the current month bill, due bill, over billed amount, etc. must be submitted to the ONE POINT SERVICE CENTRE to get the earliest solution, if possible. Otherwise, the soultion will inform to the consumer.
Consumer can pay bills to PBS Head Office/Zonal Office/Billing Area Office and scheduled/listed bank branches. Under the service of Electronic Bill Pay, bill could be paid through Point-of-Sale (POS).
Complain of Power Disruption
Any complain against power disruption at the Complain Centre of concerened power distribution office, the authority will inform you the complain serial no. and estimated time of solution of the complain. According to the Complain Serial No., Authority will take necessary action to resolve the issue of power disruption within 24 hours. If it is not possible to resolve the complain within scheduled time, consumer will be informed by the authority.